Property maintenance, managed from request to resolution

PropertyCare keeps the estate agency in control of the property and the contractor decision at every step.

1. 1
   Tenant reports maintenance

   Through the PropertyCare tenant portal or a secure property link — category, description, photos, urgency and access details.

2. 2
   Property manager is notified

   The request enters your Maintenance Inbox. It never goes straight to contractors.

3. 3
   Manager decides

   Approve & send to QuoteBuddy, reject, request more information, mark as tenant responsibility, handle internally, mark duplicate or cancel.

4. 4
   QuoteBuddy sources contractors

   Approved requests become a controlled maintenance lead matched to up to five eligible vetted contractors in the area and trade.

5. 5
   Contractors quote

   Quotations are returned into the request, with the PropertyCare reference preserved throughout.

6. 6
   Manager compares and approves

   Your configured approval thresholds decide whether a manager, portfolio manager or landlord signs off.

7. 7
   Contractor appointed

   A job order is issued and access is arranged with the tenant.

8. 8
   Everyone is kept updated

   Tenant, property manager and contractor receive appropriate SMS and in-app status updates.

9. 9
   Work completed and evidenced

   The contractor uploads completion notes, photos, invoice and supporting documents.

10. 10
    Closure and reporting

    The tenant can confirm attendance, your team performs administrative closure, and the full audit trail feeds portfolio reporting.